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Representative, Guest Service (seasonal)

In Guest Services, your primary job responsibilities would include: performing a variety of moderately difficult customer service tasks, routinely apply knowledge of Company product, services, and policies to provide excellent customer service and to generate guest satisfaction, assisting guests, (i.e. Photosymphony ticket sales, explaining the different tour options, tour sales, checking guests in/out of the lodge, customer service property ?walk-abouts,? lost luggage problem solving, guest amenity orders, etc)cash handling, maintaining a clean, organized, & positive work environment, making wake-up calls, & assisting employees, and management. This position would also be in charge of all guest and employee activities, Bird TLC presentations, boarding coaches to welcome guests while handing out key packets or to bid them farewell, running the Fireside Patio, responding to various queries from both internal/external customers & anything else asked of you by your Leads, Supervisor or Manager.
The requirements for this position would include: a clean driving record, at least 18 years of age, working early morning and late evening shifts, being able to stand on your feet for an 8 hour shift, one year of experience in positions involving customer service or sales, proficiency in the use of computer business applications, with working knowledge of computerized reservations systems & the ability to communicate clearly, both verbally and written.
_We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status._
Company Name: Princess Cruises and Holland America Line
Company Division: Hotels and Lodges
Company Department: Rooms Division
Location Name: Mt. McKinley Princess Wilderness Lodge (Trapper Creek, AK)
Location Address: MP 133 Parks Highway
Location City: Trapper Creek
Location State: Alaska
Location Zipcode: 99683
Job Name: Representative, Guest Service (seasonal)
Job Requisition ID: 772
Job Apply Link: http://www.alaskatourjobs.com/current-openings.cfm?jobid=772
Job Posted Date: 2017-09-07T15:33:32
Job Categorization(s): Rooms Division


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