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Supv, Guest Service (seasonal)

As a Front Desk Supervisor, your primary job responsibilities would include: supervising a team of 5 Clerks, training team members on all aspects of their jobs, evaluating Clerks? performances according to established parameters and coaching them on their performances, participating in disciplinary actions according to Princess policy, performing a variety of moderately difficult customer service tasks, routinely apply knowledge of Company product, services, and policies to provide excellent customer service and to generate guest satisfaction, assisting guests, (i.e. Photosymphony ticket sales, explaining the different tour options, upgrades and the best times to go depending on their itinerary, tour sales, checking guests in/out of lodge, customer service property ?walk-abouts,? lost luggage problem solving, guest amenity orders)cash handling, maintaining a clean, organized, & positive work environment, making wake-up calls, assisting employees, and management, as well as responding to various queries from both internal/external customers & anything else asked of you by your Supervisor or Manager. The requirements for this position would include: at least 18 years of age, working early morning and late evening shifts, being able to stand on your feet for an 8 hour shift, 2 years of experience in positions involving customer service or sales, proficiency in the use of computer business applications, with working knowledge of computerized reservations systems & the ability to communicate clearly, both verbally and written.
_We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status._
Company Name: Princess Cruises and Holland America Line
Company Division: Hotels and Lodges
Company Department: Rooms Division
Location Name: Mt. McKinley Princess Wilderness Lodge (Trapper Creek, AK)
Location Address: MP 133 Parks Highway
Location City: Trapper Creek
Location State: Alaska
Location Zipcode: 99683
Job Name: Supv, Guest Service (seasonal)
Job Requisition ID: 2684
Job Apply Link: http://www.alaskatourjobs.com/current-openings.cfm?jobid=2684
Job Posted Date: 2018-09-01T10:35:46
Job Categorization(s): Rooms Division


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