[Close] 

Asst. Mgr, Guest Service (seasonal)

As Assistant Front Desk Manager, your primary job responsibilities would include: supervising a team of 2 Supervisors, 13 Clerks & 2 Night Auditors, training team members on all aspects of their jobs including tour sales, reservation systems, customer service explaining tour patterns and evaluating Clerk?s performances according to established parameters and coaching them on their performances, participating in disciplinary actions according to Princess policy, making decisions regarding overtime and scheduling , performing a variety of difficult customer service tasks & decisions including tour and hotel refunds, vendor communication, routinely apply knowledge of Company product, services, and policies to provide excellent customer service and to generate guest satisfaction, assisting guests, (i.e. Photosymphony ticket sales, explaining the different tour options, tour sales, checking guests in/out of lodge, customer service property ?walk-abouts,? lost luggage problem solving, guest amenity orders)cash handling, maintaining a clean, organized, & positive work environment, making wake-up calls, assisting employees, and management, as well as responding to various queries from both internal/external customers & anything else asked of you by your Supervisor or Manager.The requirements for this position would include: at least 18 years of age, working early morning and late evening shifts, being able to stand on your feet for an 8 hour shift, 2 years progressively responsible positions in hotel Front Desk or customer service, proficiency in the use of computer business applications, with working knowledge of computerized reservations systems & the ability to communicate clearly, both verbally and written.
_We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status._
Company Name: Princess Cruises and Holland America Line
Company Division: Hotels and Lodges
Company Department: Rooms Division
Location Name: Mt. McKinley Princess Wilderness Lodge (Trapper Creek, AK)
Location Address: MP 133 Parks Highway
Location City: Trapper Creek
Location State: Alaska
Location Zipcode: 99683
Job Name: Asst. Mgr, Guest Service (seasonal)
Job Requisition ID: 47486
Job Apply Link: http://www.alaskatourjobs.com/current-openings.cfm?jobid=47486
Job Posted Date: 2018-09-01T10:35:17
Job Categorization(s): Rooms Division


Don't Be Fooled

The fraudster will send a check to the victim who has accepted a job. The check can be for multiple reasons such as signing bonus, supplies, etc. The victim will be instructed to deposit the check and use the money for any of these reasons and then instructed to send the remaining funds to the fraudster. The check will bounce and the victim is left responsible.

More Jobs

Asst Mgr, Guest Service (seasonal)
Denali National Park, AK Princess Cruises
Mgr, Guest Service (seasonal)
Copper Center, AK Princess Cruises
Representative, Guest Service (seasonal)
Trapper Creek, AK Princess Cruises
Supv, Guest Service (seasonal)
Denali National Park, AK Princess Cruises
Supv, Guest Service (seasonal)
Trapper Creek, AK Princess Cruises